Privacy Policy

1. Information We Collect

When you use our website or order system, we may collect the following information:

• Contact Details: Your full name, mobile phone number, WhatsApp number, and email address provided during checkout inquiry or contact forms.
• Order Details: The list of fireworks, quantities, estimated budget, occasion (e.g. Diwali, Wedding, Birthday), and event date.
• Store Pickup & Location Details: Delivery address or preferred showroom pickup schedule in Jaipur.
• Technical Information: Standard, non-identifying browser data such as device type, IP address, and pages viewed, used solely to ensure fast loading and responsive website performance.

2. How We Use Your Information

We use your information strictly for legitimate retail and customer service purposes:

• To prepare your personalized fireworks estimate, price list, and festival discounts.
• To coordinate showroom order pickups, packing, and counter reservations at Shop No. 62, Hawa Mahal Bazar, Jaipur.
• To answer product questions, provide safety advice, and recommend suitable fireworks for your venue or family.
• To send order confirmation slips and invoices via WhatsApp or SMS.
• To fulfill tax and accounting compliance under GST and legal statutory requirements.

3. No Online Payment Data Stored

In accordance with safety and legal guidelines for fireworks retail:

Our website does not collect or store credit card numbers, debit card PINs, CVV codes, or net-banking passwords. Payments are processed in-person at our showroom counter via UPI, Card, or Cash, or via direct merchant UPI verified by our authorized representative.

4. Electronic Communication & Customer Consent Clause

When You visit PatakhaShop website or send emails to us, You are communicating with us electronically. We communicate with You by email, SMS, RCS or by posting notices on the website. For contractual purposes, You consent to receive communications from us electronically and You agree that all agreements, notices, disclosures and other communications that we provide to You electronically satisfy any legal requirement that those communications be in writing. This condition does not affect Your statutory rights. You understand that once You register as a PatakhaShop user on the PatakhaShop platform, Upon placing any order on our website, we shall be entitled to use your registered mobile number on the website to send transaction related SMS or RCS to you, irrespective of DND services being activated on your mobile. We may occasionally send promotional SMS or RCS to your registered mobile number. Customer hereby authorizes us to receive transactional SMS or RCS to his registered number, even if the number is registered for DND “Do not Disturb” service.

• Transactional Updates: When you submit an order list, you consent to receive direct transactional messages on WhatsApp, SMS, or RCS regarding your quote status, order readiness, and pickup timing, regardless of your National DND status.
• Promotional Updates: Before major festivals like Diwali, we may occasionally share new catalogue releases, wholesale price lists, or early bird discounts.
• Easy Opt-Out: You can stop receiving promotional messages at any time. Simply reply with “STOP” on WhatsApp or call our support line at +91 85610 05357, and you will be immediately removed from our promotional list.

5. Data Security & Confidentiality

We implement industry-standard technical and operational safeguards:

• All web traffic between your device and our website is encrypted using 256-bit SSL (HTTPS) encryption.
• Access to customer order data is strictly restricted to authorized staff members involved in order fulfillment.
• We will never sell, lease, or distribute your personal contact information to third-party telemarketers or advertisers.

6. Cookies & Local Storage

Our website uses basic functional cookies and browser local storage solely to remember the items in your cart (Order List) and your active category filters. We do not use intrusive tracking cookies or cross-site tracking pixels.

7. Your Privacy Rights

You have the right to request access to the personal data we hold about you, request corrections to your contact details, or ask us to permanently delete your inquiry history from our records. To make such a request, simply email us or contact us via WhatsApp.

8. Contact Our Privacy Representative

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us directly:

PatakhaShop
Shop No. 62, Hawa Mahal Bazar, Jaipur, Rajasthan 302002
Call / WhatsApp: +91 85610 05357 / +91 89058 13207
Email: varunagarwal@patakhashop.com
Store Timings: Monday – Sunday: 9:00 AM – 10:00 PM IST